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Community Outreach Officer incorporating Early Days Programme 

Post Outline:

The purpose of this role is to provide a comprehensive support service to people with spinal cord injury, and their families.

The role delivers goal-oriented support for all service users in order to provide a depth of service and national coverage.  The role also provides practical and ongoing support for family members of service users with a spinal cord injury in the community. 

Reports to:    

Head of Services


Full Time – 37 ½ Hours

Main Duties and Responsibilities:

  • Link in with acute and regional hospitals nationwide regarding patients with Spinal Cord Injury and develop a process of referral to SII.
  • Build and maintain positive working relationships with all acute / regional services who care for people with Spinal Cord Injury in the early days.
  • Research, develop and produce an information pack to be available in a variety of formats that is of help and use to people with Spinal Cord Injury in the early days.
  • Provide support to patients in acute and regional hospitals as required while waiting for admission to rehabilitation.
  • Provide support to patients who have been discharged home from regional and acute hospitals to wait for a place in rehabilitation.
  • Liaise with community health teams as required in relation to patients who have been discharged home to wait for a place in rehabilitation.
  • Work closely with the peer support coordinator to provide peer support to patients and families in the early days as required.
  • Engage with service users on a one to one basis to provide support into the community, education and employment.
  • Provide continued support to service users in relation to the goals set as part of the Vocational programme whilst in the NRH to ensure a seamless service from NRH to community.
  • Clearly define further short, medium and long-term goals with the service users and provide support as required in this regard.
  • Ensure focus on tangible outcomes for service users that are both measurable and meaningful and facilitate return to employment, community activity and / or economic improvement.
  • Identify barriers to achievement of person centred goals and work with the service users to find solutions to remove the barriers.
  • Actively support the NRH / SII Vocational Programme as advised by Head of Services.
  • Support the SII peer support programme through facilitation of training of service users and any other support as required.
  • Link SII service users into the SII peer support programme.
  • Deliver and report on the KPI’s identified by the Strategic Operational Plan.
  • Link in with family members of patients in the NRH within designated region of responsibility.
  • Provide regular one to one support and information provision for family members as required.
  • Harness relationships with local agencies and networks and refer service users and family members to local services where appropriate.
  • Assist with organisation and facilitate annual information workshop for service users.
  • Assist with organisation and facilitation of county gatherings or meetings.
  • Organise and facilitate regional information meetings as advised by the Head of Services.
  • Consistently update the SII service user database, recording all follow up and activity in relation to service users and family members.
  • Liaise with the Services Team to share ideas and obtain general feedback for the betterment of the service.
  • Dublin Head Office based, but with travel throughout Ireland as required. Regular overnight stays may be required in respect of travel.
  • Represent SII in area of responsibility and act as point of contact in relation to same with all agencies and with service users and staff members.
  • Develop contact with designated relevant organisations as advised by Head of Services.
  • Facilitate and support fundraising activities in designated region as advised by Fundraising Manager.


Required Skills / Competencies: 

  • Nursing experience and/or third level education in social studies/social care/related preferable.
  • Ability to work as part of a team
  • Previous experience working in a role of a similar nature
  • Knowledge of family work
  • Experience liaising with agencies and other organisations
  • Facilitation skills
  • Excellent communication and inter personal skills
  • Pro-active and self-motivated
  • Empathic and understanding of service user and family needs
  • Working knowledge of computers
  • Car & full clean driving licence
  • Must be willing to travel and overnight, if necessary


To Apply: Please forward CV and Cover Letter to Mary Dunne –

Closing date for applications is Friday 31st August 2018.







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We are always looking for new, motivated individuals with an interest in the cause of Spinal Injuries Ireland to join our team.

Spinal Injuries Ireland,
G3 Pottery Business Centre,
Dun Laoghaire,
Co. Dublin

Tel: +353-1-6532180