Community Outreach Officer incorporating Early Days Programme
The purpose of this role is to provide a comprehensive support service to people with spinal cord injury, and their families.
The role delivers goal-oriented support for all service users in order to provide a depth of service and national coverage. The role also provides practical and ongoing support for family members of service users with a spinal cord injury in the community.
Head of Services
Full Time – 37 ½ Hours
Main Duties and Responsibilities:
- Link in with acute and regional hospitals nationwide regarding patients with Spinal Cord Injury and develop a process of referral to SII.
- Build and maintain positive working relationships with all acute / regional services who care for people with Spinal Cord Injury in the early days.
- Research, develop and produce an information pack to be available in a variety of formats that is of help and use to people with Spinal Cord Injury in the early days.
- Provide support to patients in acute and regional hospitals as required while waiting for admission to rehabilitation.
- Provide support to patients who have been discharged home from regional and acute hospitals to wait for a place in rehabilitation.
- Liaise with community health teams as required in relation to patients who have been discharged home to wait for a place in rehabilitation.
- Work closely with the peer support coordinator to provide peer support to patients and families in the early days as required.
- Engage with service users on a one to one basis to provide support into the community, education and employment.
- Provide continued support to service users in relation to the goals set as part of the Vocational programme whilst in the NRH to ensure a seamless service from NRH to community.
- Clearly define further short, medium and long-term goals with the service users and provide support as required in this regard.
- Ensure focus on tangible outcomes for service users that are both measurable and meaningful and facilitate return to employment, community activity and / or economic improvement.
- Identify barriers to achievement of person centred goals and work with the service users to find solutions to remove the barriers.
- Actively support the NRH / SII Vocational Programme as advised by Head of Services.
- Support the SII peer support programme through facilitation of training of service users and any other support as required.
- Link SII service users into the SII peer support programme.
- Deliver and report on the KPI’s identified by the Strategic Operational Plan.
- Link in with family members of patients in the NRH within designated region of responsibility.
- Provide regular one to one support and information provision for family members as required.
- Harness relationships with local agencies and networks and refer service users and family members to local services where appropriate.
- Assist with organisation and facilitate annual information workshop for service users.
- Assist with organisation and facilitation of county gatherings or meetings.
- Organise and facilitate regional information meetings as advised by the Head of Services.
- Consistently update the SII service user database, recording all follow up and activity in relation to service users and family members.
- Liaise with the Services Team to share ideas and obtain general feedback for the betterment of the service.
- Dublin Head Office based, but with travel throughout Ireland as required. Regular overnight stays may be required in respect of travel.
- Represent SII in area of responsibility and act as point of contact in relation to same with all agencies and with service users and staff members.
- Develop contact with designated relevant organisations as advised by Head of Services.
- Facilitate and support fundraising activities in designated region as advised by Fundraising Manager.
Required Skills / Competencies:
- Nursing experience and/or third level education in social studies/social care/related preferable.
- Ability to work as part of a team
- Previous experience working in a role of a similar nature
- Knowledge of family work
- Experience liaising with agencies and other organisations
- Facilitation skills
- Excellent communication and inter personal skills
- Pro-active and self-motivated
- Empathic and understanding of service user and family needs
- Working knowledge of computers
- Car & full clean driving licence
- Must be willing to travel and overnight, if necessary
To Apply: Please forward CV and Cover Letter to Mary Dunne – firstname.lastname@example.org
Closing date for applications is Friday 31st August 2018.