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Community Outreach Officer incorporating Early Days Programme 

Post Outline:

The purpose of this role is to provide a comprehensive support service to people with spinal cord injury, and their families.

The role delivers goal-oriented support for all service users in order to provide a depth of service and national coverage.  The role also provides practical and ongoing support for family members of service users with a spinal cord injury in the community. 

Reports to:    

Head of Services

Hours:

Full Time – 37 ½ Hours

Main Duties and Responsibilities:

  • Link in with acute and regional hospitals nationwide regarding patients with Spinal Cord Injury and develop a process of referral to SII.
  • Build and maintain positive working relationships with all acute / regional services who care for people with Spinal Cord Injury in the early days.
  • Research, develop and produce an information pack to be available in a variety of formats that is of help and use to people with Spinal Cord Injury in the early days.
  • Provide support to patients in acute and regional hospitals as required while waiting for admission to rehabilitation.
  • Provide support to patients who have been discharged home from regional and acute hospitals to wait for a place in rehabilitation.
  • Liaise with community health teams as required in relation to patients who have been discharged home to wait for a place in rehabilitation.
  • Work closely with the peer support coordinator to provide peer support to patients and families in the early days as required.
  • Engage with service users on a one to one basis to provide support into the community, education and employment.
  • Provide continued support to service users in relation to the goals set as part of the Vocational programme whilst in the NRH to ensure a seamless service from NRH to community.
  • Clearly define further short, medium and long-term goals with the service users and provide support as required in this regard.
  • Ensure focus on tangible outcomes for service users that are both measurable and meaningful and facilitate return to employment, community activity and / or economic improvement.
  • Identify barriers to achievement of person centred goals and work with the service users to find solutions to remove the barriers.
  • Actively support the NRH / SII Vocational Programme as advised by Head of Services.
  • Support the SII peer support programme through facilitation of training of service users and any other support as required.
  • Link SII service users into the SII peer support programme.
  • Deliver and report on the KPI’s identified by the Strategic Operational Plan.
  • Link in with family members of patients in the NRH within designated region of responsibility.
  • Provide regular one to one support and information provision for family members as required.
  • Harness relationships with local agencies and networks and refer service users and family members to local services where appropriate.
  • Assist with organisation and facilitate annual information workshop for service users.
  • Assist with organisation and facilitation of county gatherings or meetings.
  • Organise and facilitate regional information meetings as advised by the Head of Services.
  • Consistently update the SII service user database, recording all follow up and activity in relation to service users and family members.
  • Liaise with the Services Team to share ideas and obtain general feedback for the betterment of the service.
  • Dublin Head Office based, but with travel throughout Ireland as required. Regular overnight stays may be required in respect of travel.
  • Represent SII in area of responsibility and act as point of contact in relation to same with all agencies and with service users and staff members.
  • Develop contact with designated relevant organisations as advised by Head of Services.
  • Facilitate and support fundraising activities in designated region as advised by Fundraising Manager.

 

Required Skills / Competencies: 

  • Nursing experience and/or third level education in social studies/social care/related preferable.
  • Ability to work as part of a team
  • Previous experience working in a role of a similar nature
  • Knowledge of family work
  • Experience liaising with agencies and other organisations
  • Facilitation skills
  • Excellent communication and inter personal skills
  • Pro-active and self-motivated
  • Empathic and understanding of service user and family needs
  • Working knowledge of computers
  • Car & full clean driving licence
  • Must be willing to travel and overnight, if necessary

 

To Apply: Please forward CV and Cover Letter to Mary Dunne – mary.dunne@spinalinjuries.ie

Closing date for applications is Friday 31st August 2018.

 

 

 

 

 

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Spinal Injuries Ireland,
G3 Pottery Business Centre,
Dun Laoghaire,
Co. Dublin

Tel: +353-1-6532180
Email: info@spinalinjuries.ie